Quality Program Manager

Overview

On Site
Depends on Experience
Contract - W2

Skills

Acceptance Testing
Agile
Automated Testing
BFSI
Banking
Budget
Collaboration
Communication
Computer Science
Continuous Improvement
Cucumber
Customer Facing
Finance
Financial Services
Information Technology
Insurance
JUnit
KPI
Leadership
Management
Offshoring
Optimization
PMP
Program Management
Quality Assurance
Regression Analysis
Regulatory Compliance
Reporting
SAFE
Scrum
Selenium
Stakeholder Management
Test Management
Test Methods
TestNG

Job Details

Quality Program Manager

Dallas TX

There will be onshore offshore coordination. Should have worked with leaders of technology on client side.

Job Summary:

Seeking a highly experienced Quality Program Manager to lead the end-to-end quality assurance portfolio for our client in the banking domain. This role is onsite and client-facing, requiring strong program governance skills and hands-on experience in managing quality for both in-house and third-party platforms, including test management and automation. The ideal candidate will have a solid background in the BFSI (Banking, Financial Services, and Insurance) industry, a strong understanding of test automation frameworks, and proven stakeholder management capabilities.

Key Responsibilities:

  • Own the quality governance for multiple platforms and products (in-house and third-party).
  • Develop and execute comprehensive quality strategy aligned with business and IT goals.
  • Oversee the entire test lifecycle: planning, execution, automation, and reporting.
  • Lead the implementation and optimization of automation frameworks.
  • Manage relationships with cross-functional stakeholders, ensuring transparency and alignment.
  • Collaborate with development, product, and business teams to drive quality from inception.
  • Identify and mitigate risks and issues impacting product quality and delivery timelines.
  • Provide leadership and direction to distributed QA teams and vendors.
  • Track and report quality metrics, KPIs, and overall test coverage regularly to the client.
  • Ensure compliance with industry standards, regulatory requirements, and internal quality policies.
  • Drive continuous improvement initiatives in QA processes, tools, and team capabilities.

Required Qualifications:

  • Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
  • 10+ years of experience in QA/Test Management, with at least 3 years in a program management role.
  • Prior experience in managing large-scale banking or financial domain projects is mandatory.
  • Strong expertise in test automation frameworks and tools (Selenium, TestNG, JUnit, Cucumber, etc.).
  • Excellent understanding of testing methodologies: functional, regression, performance, UAT, etc.
  • Experience working in Agile/Scrum environments.
  • Outstanding communication and stakeholder management skills.
  • Ability to handle vendor coordination, budget tracking, and program-level reporting.

Preferred Qualifications:

  • Certification in PMP, CSM, or SAFe Agile.
  • Experience in leading hybrid delivery teams (onshore-offshore).
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