Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Desktop
End-user Computing
Computer Hardware
Hardware Support
Laptop
Microsoft Windows Server
Microsoft Operating Systems
Printers
Network
Job Details
Desktop Support
Location: Boston, NY
Duration: 12+ months
EUC/Onsite IT Support
Good to have hands on experience on DC support on Windows server Hardware support (HP, Nutanix etc.), Network basic troubleshooting, ITSM, Service now, Good to have OT hardware experience.
Hardware IMAC Support:
- Troubleshoot, diagnose and resolve the tickets which required onsite support to Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution no Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
- Participate in war room during major incidents
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
- Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
- Collect hardware as part of user s leavers process
Asset Management:
- Maintain asset register including hardware and software
- Alert Customer in case of licensing issue (Software)o Manage non-standard intervention / software installation
- PC and other devices logistics Management
- Meeting room support and conference room devices
- Printers & Laboratory and manufacturing devices
- Support to Organizational Events
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Software IMAC and configuration
- Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
- Perform Soft IMAC, Image loading where this cannot be executed remotely
- Software deployment on end user devices
- Deployment of mobile apps Meeting room support and conference room devices
- Printers & Laboratory and manufacturing devices
- Support to Organizational Events
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required.
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