Mail Engineer

Job ID: 2600272

Location: WASHINGTON, DC, US

Date Posted: 2026-01-12

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Yes

Description

SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily.

Potential candidate is expected to work on-site at DOT HQ 2 days/week.

Top Qualifications, Skills, Experience or Certifications:
1. Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance.
2. Must have minimum of 8 years of experience supporting Enterprise Messaging Services.
3. Certified in Microsoft O365 or equivalent.

Qualifications

Job Role Specific Requirements:

• Must have a minimum of 8 years of experience supporting enterprise messaging services, with a minimum of 5 years supporting Microsoft O365 email systems or equivalent.
• Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
• Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
• Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
• Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
• Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
• Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
• Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
• Assess and report performance, access, licensing, capacity, and recommend solutions.
• Participate in 24/7 rotation of On-Call support.
• Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
• Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles.

Preferred skills and qualifications:

• Certified in Microsoft O365 or equivalent.
• Can maintain an effective customer relationship and workload/portfolio management with Federal and Contractor leadership, as well as End-users for delivery of Mail and MDM services.
• Highly cohesive team member and a change agent while serving as a consultant.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.