Telecom Engineer

job summary:

We're seeking a skilled Telecom Solutions Engineer to join a high-performing Corporate IT Operations team. In this role, you'll be instrumental in designing and implementing robust telecom solutions, ensuring our company's offices have the best possible communication infrastructure. This position offers a unique opportunity to lead special projects, support marketing initiatives, and contribute to daily operational data analysis.

location: Nottingham, Maryland

job type: Permanent

salary: $95,000 - 135,000 per year

work hours: 9am to 5pm

education: Bachelors



responsibilities:

• Design and Implement Solutions: Plan, design, and provide ongoing support for complex telecom solutions, including core telephony, collaboration, and contact center environments. Act as a technical lead for installation, configuration, and operational support.
• Troubleshoot and Support: Provide second and third-level technical support to resolve telecom issues for internal clients and technical teams.
• Innovate and Strategize: Evaluate new technologies and propose opportunities to improve the future telecom architecture, performance, and services.
• Collaborate and Advise: Work closely with the Information Security team to ensure all deployed solutions meet security requirements. Assist in the investigation and analysis of security alerts.
• Ensure Compliance: Maintain full compliance with key controls and technical service requirements for all telecom architecture, designs, and implementations.

qualifications:

• Experience: At least seven years of telecom management experience with deep expertise in troubleshooting and implementing cloud-based solutions.
• Contact Center Expertise: Experience directly supporting complex contact center environments with elements like call prioritization, advanced routing, IVRs, Dialers, API integration, call recording, and call reporting.
• Technical Knowledge: Advanced knowledge of telecom operations support, including PBX, IVR, carrier operations, call processing, and network management.
• Design and Architecture: Proven experience with telecom design and development, as well as high-availability, fault-tolerant architectures.
• Communication: Excellent follow-up and customer service skills. The ability to explain complex technical concepts to both technical and non-technical audiences, both verbally and in writing.
• Tool Proficiency: Experience developing technical diagrams using tools like Microsoft Visio.
• Work Ethic: The ability to work in a fast-paced environment, multitask, prioritize effectively, and meet deadlines with limited direction. Willingness to adjust your work schedule occasionally for after-hours or weekend requirements and participate in an on-call support rotation.

skills: Benefits include: ?Medical, Dental, and Vision plans for employees/employee families, 401(k) plan for employee, PTO and Paid Holidays.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.