NICE CXone Sr. Developer - Fully Remote(100%)

  • Posted 60+ days ago | Updated 1 day ago

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent

Skills

Workforce Management
CXone
Configuration
Customer Relationship Management (CRM)
NICE
Restful Web Services
Zendesk
API
Interactive Voice Response
Java
Web Services
C++
Salesforce.com
Python

Job Details

iitjobs is currently seeking a NICE CXone Sr. Developer who can demonstrate high level of competency in CxOne Studio, ProactiveXS, and API Development.

NICE CXone Sr. Developer

Fully remote (100%)

Need someone who can demonstrate high level of competency in CxOne Studio, ProactiveXS, Outbound Dialers and API Development.

Job duties:

NICE CXone Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact center solutions  – IVR campaigns with integrations to enterprise systems (CRM, Data Platform, etc)

Required Skills:

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • NICE CXone Studio experience [3+ years of experience preferred]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
  • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

 

Desired Skills:

  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Experience with AcuCall Contact Center Solutions
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.