Telecom Engineer (Cisco)- L3

Overview

On Site
$100,000 - $120,000
Full Time

Skills

Cisco UCCE
Cisco ICM
Cisco Unified Communications Manager
Cisco Certifications
Cisco
SIP
Customer Relationship Management (CRM)
Cisco Voice
Cloud Computing
Collaboration
Customer Experience
Dashboard
Genesys
High Availability
Reporting
Capacity Management
Incident Management
Media
RESTful
Real-time
Routing
Management
Scripting
Software Design
Telephony
Testing
VoIP

Job Details

Job Role: Telecom Engineer (Cisco)- L3

Location: Bethpage, NY/ Plano, TX

Job Description:

Must Have Technical/Functional Skills

  • 6 12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
  • Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
  • Proficiency with Cisco CUCM and Cisco Voice Gateways.
  • Experience with Cisco CVP and Finesse agent desktop.
  • Ability to analyze logs and troubleshoot issues across the full contact center stack.
  • Experience in supporting enterprise-level, high-availability telephony environments.
  • Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud).
  • Knowledge of CRM integration and REST API-based call flow enhancements.
  • Cisco certifications such as CCNP Collaboration or UCCE Specialist.
  • Experience with CUIC reporting, Live Data, and real-time dashboards.

Roles & Responsibilities

  • Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
  • Analyze and troubleshoot SIP call flows, signaling, and media-related issues.
  • Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.
  • Support and maintain Cisco Voice Gateways (CUBE, SIP).
  • Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.
  • Participate in solution design, capacity planning, testing, deployment, and upgrades.
  • Document system configurations, call flows, and technical procedures in line with enterprise standards.

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