ServiceNow Admin

Job Title - ServiceNow Admin

Location - Remote

Contract Duration - 6+ Months

Top 3 skill sets required for this role:
1. Understanding of basic platform administration (roles, ACL's, script includes, business rules, CMDB, etc)
o 2. Know how to debug in the ServiceNow environment using out-of-box tools
o 3. Javascript, XML, JSON

Nice to have skills or certifications:
o 1. Knowledge of REST API's and how to debug them
o 2. Performance analytics experience
o 3. Certified System Administrator

Responsibilities
Configure and customize core ServiceNow applications (ITSM, CMDB, Change, Problem, Incident, etc.).
Collaborate with business analysts, administrators, and other stakeholders to translate requirements into technical solutions.
Build and maintain integrations between ServiceNow and external systems using REST, SOAP, or other methods.
Develop and maintain client scripts, business rules, UI policies, and flow designer flows.
Participate in platform upgrades and ensure customizations are compatible with new versions.
Conduct unit and integration testing and support UAT activities.
Write and maintain clear technical documentation.
Identify areas for improvement in platform performance, user experience, and workflow efficiency.
Provide support and troubleshooting for application issues and user inquiries.
Help solution new ideas to improve existing and future business processes
Work to uphold best practice and the integrity of the ServiceNow platform

Education & Certification
B.S. in IT related field OR degree and equivalent work experience
ServiceNow Certifications preferred ITSM, ITAM, CMDB, SAM, HAM, FSM
ITIL Certification preferred
Experience
2+ years IT experience, 1+ years working on ServiceNow
Xanadu+ - preferred