Data Center Operations Analyst - Mainframe -MVS / ZOS / VM/VSE

Data Center Operations Analyst - MVS / ZOS / VM/VSE

• This role is onsite in in Weehawken, NJ . We can provide some relocation support, if you are not local.
• 3 Openings!

Schedule information:

• 12 hour quad (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
• 16 week rotation from front half to back half of week.
• Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.
• Level 1 and Level 2

The DC Ops Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.

• Primary Tools : TWS ( Tivoli) OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must)
• Ticketing Tools : Service Now / ATLAS

REQUIRED QUALIFICATIONS

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 5+ years of experience in IT and with Data center system monitoring.
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
• Proficient in MS Office (Excel, Word, and Outlook)
• Strong written / verbal Communication skills
• ITSM Concepts Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills

Key Areas of Focus for this Role

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• High level of interaction with internal and external customers requires effective and professional communication.
• Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
• Thoroughly document deviations within company s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Hands and feet support as required.
• Perform additional duties as assigned or designated by Operations management.