Healthcare Inbound Call Center Agent

Job Title: Healthcare Inbound Call Center Agent

Location: 100% Remote

Contract: 3+ Months

Start Date: 15th Sep 2025

Payrate: $15/hr

Job Description:

• High level of Call Center knowledge and competence as evidenced by a minimum of 5 years experience in a call center environment. Healthcare experience is preferred.
• College degree preferred.
• Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
• Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
• Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
• Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
• Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
• Strong analytical, Critical thinking, and problem-solving ability.
• Demonstrated ability to provide consistent superior customer service to customers.
• Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.