Overview
On Site
USD 20.00 per hour
Full Time
Skills
Multitasking
Reasoning
Drawing
Customer Relationship Management (CRM)
Communication
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Microsoft Outlook
Customer Support
Customer Service
ROOT
Job Details
Date Posted: 06/11/2025
Hiring Organization: Rose International
Position Number: 484002
Industry: Government/Staffing
Job Title: Help Desk Analyst
Job Location: North Chesterfield, VA, USA, 23235
Work Model: Onsite
Shift: Onsite-Monday through Friday, 8:30am to 5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Support, MS Excel, MS Office, Telecommunication, VISIO
Experience Desired: ExpDe::There are currently no preferred skills to display (Yrexp::0 yrs); ExpDe::There are currently no preferred skills to display (Yrexp::0 yrs)
Job Description
***Only qualified Help Desk Analyst candidates located near the North Chesterfield, VA area will be considered due to the role requiring an onsite presence ***
Required Skills:
Advanced computer skills are required that aligns with the Job Description (8 Years)
Ability to multitask and to determine root cause of problems and implement solutions, (8 Years)
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions (8 Years)
customer relations skills (8 Years)
good verbal and written communication skills (8 Years)
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) (8 Years)
About the Role: The candidate is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services.
Responsibilities:
Become familiar with client services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned.
***The person selected for this position will work full-time onsite at 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm***
Start Date: 07/01/2025
Location: North Chesterfield, VA 23235 (Onsite)
Interview type: In Person interview Only
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484002
Industry: Government/Staffing
Job Title: Help Desk Analyst
Job Location: North Chesterfield, VA, USA, 23235
Work Model: Onsite
Shift: Onsite-Monday through Friday, 8:30am to 5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Support, MS Excel, MS Office, Telecommunication, VISIO
Experience Desired: ExpDe::There are currently no preferred skills to display (Yrexp::0 yrs); ExpDe::There are currently no preferred skills to display (Yrexp::0 yrs)
Job Description
***Only qualified Help Desk Analyst candidates located near the North Chesterfield, VA area will be considered due to the role requiring an onsite presence ***
Required Skills:
Advanced computer skills are required that aligns with the Job Description (8 Years)
Ability to multitask and to determine root cause of problems and implement solutions, (8 Years)
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions (8 Years)
customer relations skills (8 Years)
good verbal and written communication skills (8 Years)
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) (8 Years)
About the Role: The candidate is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services.
Responsibilities:
Become familiar with client services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned.
***The person selected for this position will work full-time onsite at 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm***
Start Date: 07/01/2025
Location: North Chesterfield, VA 23235 (Onsite)
Interview type: In Person interview Only
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.