Help Desk Analyst

Stefanini Group is hiring!

Stefanini is looking for Help Desk Analyst in Dover, DE (Onsite)

For quick Apply, please reach out to Somnath Ghosh- call: / email:

Work Hours: M-F (37 hours)

Work Location: Dover, DE (Onsite)

Shift: 1st Shift

Provide technical assistance, support, and advice to end users for hardware, software, and systems.Provide hands-on technical assistance to business and technical users.Investigate and resolve computer software and hardware problems of users.Serve as contact for level 1 support.Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.Determine whether problem is caused by hardware, software, or system.Answer questions, applying knowledge of computer software, hardware, systems, and procedures.Talk with technical and non-technical co-workers to research problem and find solution.Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic. software or by listening to and following instructions.Experienced with a variety of call-tracking software and systems.Reads trade magazines and engages in independent study to maintain current industry knowledge.Follow quality standards and display strong customer service skills.Ability to work in a team environment.Complete assigned tasks.Strong communication skills; both written and spoken.



Job Requirements: Years of Relevant Experience: 1 to 3 years field experience is required. Hardware Dell Laptops / desktops - 2 plus yearsSoftware MS O365, Adobe Acrobat, ServiceNow - 2 plus yearsCustomer service skills are very important.Technical troubleshooting skills a mustAbility to communicate both oral and written.





Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.



Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.



About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.



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