Help Desk Analyst

Overview

On Site
Depends on Experience
Full Time
10% Travel

Skills

Aerospace
Help Desk
Technical Support
network troubleshooting
desktop troubleshootin
Active Directory
Backup Administration
Cisco
Communication
CompTIA
Computer Hardware
Documentation
Electrical Engineering
Knowledge Base
Mechanical Engineering
Microsoft
Microsoft Azure
Microsoft Operating Systems
Microsoft Windows Server
Multi-factor Authentication
Printers
ServiceNow
Surveillance
System Integration Testing
Network
System Security
Video
VoIP

Job Details

Help Desk Analyst
Location: In-Person - On-Site
Job Type: Full-time | 8-hour shift | Monday Friday
Travel: Up to 30% for project-based activities

Join a Leading Aerospace and Defense IT Environment
Odyssey Information Services is seeking a Help Desk Analyst to support a cutting-edge IT environment in the aerospace and defense industry. In this role, you’ll provide end-user support, troubleshoot hardware and software issues, and ensure technology systems run smoothly and securely.
This opportunity is ideal for a hands-on professional who thrives in dynamic settings, enjoys solving technical problems, and values exceptional user support.
Key Objectives

  • Deliver timely, professional IT support to end users

  • Troubleshoot desktop, software, and network issues

  • Ensure proper documentation and knowledge base updates

  • Assist with system updates, patches, and project rollouts

Core Responsibilities

  • Respond to incoming IT support tickets and calls

  • Diagnose and resolve software, hardware, and connectivity issues

  • Escalate complex issues to senior technical staff as needed

  • Support installations, upgrades, backups, and configuration tasks

  • Maintain and monitor printers, workstations, and other peripherals

  • Adjust user settings and access permissions

  • Contribute to internal documentation and process improvements

  • Participate in local and enterprise-wide IT initiatives

Required Skills & Qualifications

  • Minimum of 2 years in a help desk or technical support role

  • Strong knowledge of desktop and network troubleshooting

  • Proficient with hardware (PCs, printers, peripherals)

  • Familiar with:

    • Windows Server environments

    • Microsoft O365 and Azure AD

    • Firewall technologies

  • Strong written and verbal communication skills

  • Associate degree (or equivalent experience) in IT or related field

Preferred Experience

  • VPN, MFA, and ticketing systems (ServiceNow, etc.)

  • Active Directory, infrastructure hardware, and VOIP phone systems

  • Security systems, video surveillance, or badge access controls

  • Familiarity with CMMC and NIST standards is a plus

  • IT certifications (e.g., CompTIA, Microsoft, Cisco) preferred

Work Conditions & Requirements

  • Ability to stand, sit, kneel, and lift moderate-weight equipment

  • Comfortable working indoors/outdoors and traveling between work sites

  • Potential exposure to mechanical environments or electrical systems

  • Up to 30% travel required during project implementations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Odyssey Information Services