Billing Analyst

Job Title: Billing Analyst Location: Tampa, FL Duration: 7+ Months

Xoriant reasonably expects the pay rate for this position to be within the following range: $20.00/hour-$24.00/hour.

Responsibilities

• Monitor and ensure that the customer’s monthly billing is complete and accurate.
• Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place
• Process manual invoices/credit memos and order quotes as requested·
• Review Invoices and conducts variance analysis, with sign-off required
• Coordinate monthly invoice run to ensure accurate and timely customer billings
• Manage the Customers’ Cases in SFDC (ECM) timely and accurate to meet all internal SLAs.
• Assist in month-end close-related tasks.
• Assist in Audits & SOX controls
• Works closely with cross-functional organizations (VP’s, Account Executives, CSM, C&C, and Legal) to respond to customer inquiries and resolve customer billing issues
• Resolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal inquiries
• Participate in UATs, projects, and ad hoc assignments as needed
• Implement and document processes and procedures required by SOX
• Provide input into the on-going development and support of billing systems, processes, and policies.
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
• Leads small projects on systems and process efficiencies
• Assist by providing analytical thoughts as guidance to peers on complex problems

Qualifications

• Bachelor’s or equivalent professional qualification
• 3+ years’ experience preferred in a customer-facing environment
• Able to operate in detail and contribute to process enhancements
• Excellent collaboration skills with internal teams/external customers
• Experience in identifying and delivering process efficiencies

Knowledge, Skills, and Abilities

• Collaborative personality and ability to build strong personal relationships
• Requires a high level of analysis, judgment, negotiation, and problem-solving skills
• Well organized, with attention to detail and a dedication to resolving issues
• Calm and effective under pressure. Able to remain professional in high-stress situations
• Able to plan, execute and manage high volumes of work
• Embraces change and supports the team management through it
• Able to interact with Management levels of internal and external clients
• Experience with Oracle Financial R12, Oracle Cloud, Collection Module and Salesforce
• Strong background in Microsoft Office, specifically Outlook and Excel
• Puts the customer at the center of everything
• Role Model for Culture and Values

Regards,

Akangsha