Technical Service Manager Wide Web Flexo & Gravure Inks (Remote)

Job Title: Technical Service Manager Wide Web Flexo & Gravure Inks

Job Location: Remote Role

Travel Required: Yes (Up to 70%)

Job Type: Full-Time, Permanent

About Company: This is a full-time, direct-hire role employed directly by the client.

Job Description

Seeking a Technical Service Manager (TSM) to lead the technical interface with key customers in the wide web flexographic and gravure printing markets. The ideal candidate will specialize in water-based and solvent-based inks and coatings, overseeing technical service activities, managing strategic customer relationships, and ensuring successful implementation .

This leadership role is critical to delivering technical excellence, driving customer satisfaction, and supporting business growth through hands-on service and collaborative solutions.

Required Qualifications

Experience:

• 5+ years in a technical support role within wide web flexographic and/or gravure printing.
• In-depth experience with water-based and solvent-based inks used in flexible packaging.
• Proven success managing customer-facing technical engagements and projects.
• Strong understanding of pressroom operations, ink/substrate behavior, drying systems, and surface treatments.
• Skilled in color matching, print defect analysis, and troubleshooting.
• Exceptional communication and interpersonal skills with a customer-first mindset.
• Willingness and ability to travel up to 70% to support customer sites and internal operations.

Education:

• Bachelor s degree in Chemistry, Printing Technology, Engineering, or related field (preferred).

Core Responsibilities

• Lead technical support activities for wide web flexo and gravure customers using water-based and solvent-based products.
• Conduct on-site troubleshooting, ink optimization, and product performance evaluations.
• Plan and execute press trials, product rollouts, and technical audits at customer locations.
• Collaborate with internal teams including R&D, sales, manufacturing, and regulatory to deliver customized technical solutions.
• Develop and execute service strategies aimed at enhancing customer satisfaction, retention, and innovation.
• Act as the primary technical contact for key accounts, cultivating trusted customer partnerships.
• Mentor and support field service representatives and junior technical staff, as needed.
• Maintain accurate technical documentation, service reports, and communication logs for continuous improvement.
• Ensure adherence to safety, environmental, and regulatory compliance, particularly around solvent handling and VOC emissions.

Preferred Skills

• Familiarity with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post-print converting
• Knowledge of regulatory compliance, VOC limitations, and safety practices in industrial settings.

How To Apply:If interested please apply through Dice.com or send an email to pramod AT dtgsi.com with jobid DIV25-TSMPRINT