IT Operations Engineer-Reston, VA-Hybrid

Job: IT Operations Engineer

Location: Hybrid in Reston, VA

Duration: 12+Months

Description:

Desired skills and knowledge on JBoss/Wildfly, Tomcat, Apache WebServer, Linux (SLES 12 and higher) server admin and configurations, SSL Certificates, Puppet automation, AWS Native Services and Products like S3, EC2, SNS/SQS, ECS, Admin Console, etc.

Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.

Coordinate and manage changes to the production environment ensuring safety and soundness while working with an agile mindset.

Lead the operational implementation and maintenance of complex IT infrastructure and application projects-

Troubleshoot and resolve advanced and complex system, service, application and network/connectivity issues-

Provide guidance, training, etc. to junior members and new members of the team- Identify and drive efforts for automation initiatives-

Identify system performance enhancements, propose and implement solutions for those enhancements-

Identify and resolve monitoring and alerting issues, including threshold updates, new monitors and resolve other problematic alerts- Handle compliance activities including access and password management, compliance with all policies and procedures.- Handle escalated incidents from other tiers or teams and quickly triage and remediate issues to minimize any business impact.

Lead critical incident response efforts and root cause analysis- Lead critical application releases and implementations that include interfacing application changes and coordination-

Perform root cause analysis of issues. - Update configurations, including testing and peer reviewing.

Create/modify code, scripts, and monitors to resolve, prevent or monitor application incidents

Provide recommendation on continuous improvement and execute the same

• Good communication skills (oral and written)
• Attention to detail
• Ability to multi-task
• Knowledge and use of ticketing systems
• Proven experience with: - Unix/Linux

Expert knowledge of AWS cloud platforms, Certification required

Proficient in the use of the AWS console and CLI

Advanced scripting and automation skills - Strong problem-solving abilities

System and data analysis using common tools (PowerBI, Tableau, Excel, etc.)

• Use of Office products including Excel, Word, Outlook).