AV Support Engineer

Our client is looking for an AV Technical Support Engineer to join their team in Malta, NY. This role will be fully on site in Malta, NY Monday - Friday. All applicants must be comfortable working fully on site.
This role will be a combination of in house service desk support and AV field support. Ideal applicants will have at least 2-5 years of technical support experience with additional experience in Audio Visual support. Certifications are not required, but preferred!
Description
Manage and maintain the AV Support Desk ticket queue
Respond with "triage" via phone or remote support for our customers at the on-set of a support call
Dispatch yourself and/or related AV resources to customer site to resolve reported issues
Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region
Manage project documentation and data related to completed AV projects so it is available for support as needed
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system as needed
Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (Crestron/Firmware) - upload and download capability with remote support
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required regionally
Required Skills:
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of 3 years of audiovisual integration and/or support experience
Formal education in technology or related field preferred
Minimum of a High School Diploma or equivalent preferred
Skills

• AV Support
• AV Installation
• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Customer service / End user support
• Help desk support
• Crestron experience is a preferred skill!

*** AUDIO VISUAL CERTIFICIATIONS AND TECHNICAL CERTIFICATIONS ARE NOT REQUIRED BUT ARE PREFERRED ***
Additional Skills & Preferred Qualifications:
Preferred trainings / certs: OSHA 10-Hour, Avixa (InfoComm) CTS, Crestron Programming, Exton AV Associate Certification.
Experience with: Biamp, Shure, Crestron, and other various DSP manufacturers, Experience with various UC integration platforms (Zoom/Teams/WebEx)
Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc. preferred.
Experience Level
Intermediate Level
Job Type & Location
This is a Permanent position based out of Saratoga Springs, NY.
Pay and Benefits
The pay range for this position is $65000.00 - $70000.00/yr.
3 tiered health insurance Dental insurance Disability insurance Life insurance Flexible Spending Account (FSA) Retirement Plan - 401k company match
Workplace Type
This is a fully onsite position in Saratoga Springs,NY.
Application Deadline
This position is anticipated to close on Dec 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.