Overview
Remote
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Real-time
System Monitoring
Collaboration
Issue Resolution
Performance Management
Project Management
Preventive Maintenance
Training
Help Desk
BMC Remedy
JIRA
Service Desk
Prism
ServiceNow
Purchasing
Oracle
Sybase
Red Hat Linux
Microsoft Windows
IBM Rational ClearCase
Serena
Technical Support
Network
Computer Hardware
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Management
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2506780
Location: REMOTE WORK, DC, US
Date Posted: 2025-06-17
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Description
SAIC is seeking a Network Technician with a fully adjudicated Secret clearance for fully remote work. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer's behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system. This is for the nightshift, 11pm-7am Eastern Time, 5 days per week starting on Sunday evenings.
Qualifications
Qualifications:
Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.
5+ years of directly related experience in supporting Tier II and Help Desk operations.
Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow "Support IT", contract and purchasing software.
Familiarization with specific technologies (e.g. Oracle, Sybase, RedHat, Windows, ClearCase, Serena etc.) desired.
Proficiency in MS Office products.
Knowledgeable in the use of remote-control utilities to resolve customer issues.
Familiar with a variety of field's concepts, practices, and procedures.
Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
Excellent communication, business analytical and problem-solving/trouble shooting skills.
Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
Clearance Requirement:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: REMOTE WORK, DC, US
Date Posted: 2025-06-17
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Description
SAIC is seeking a Network Technician with a fully adjudicated Secret clearance for fully remote work. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer's behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system. This is for the nightshift, 11pm-7am Eastern Time, 5 days per week starting on Sunday evenings.
Qualifications
Qualifications:
Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.
5+ years of directly related experience in supporting Tier II and Help Desk operations.
Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow "Support IT", contract and purchasing software.
Familiarization with specific technologies (e.g. Oracle, Sybase, RedHat, Windows, ClearCase, Serena etc.) desired.
Proficiency in MS Office products.
Knowledgeable in the use of remote-control utilities to resolve customer issues.
Familiar with a variety of field's concepts, practices, and procedures.
Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
Excellent communication, business analytical and problem-solving/trouble shooting skills.
Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
Clearance Requirement:
- Active Secret Clearance
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.