Triage Software Engineer

Position: Triage Software Engineer

Location: Plano, Texas
Duration: Long term

Description:

Responsibilities:

Perform high level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to correct queue (HU, Server, Tier1, Tier2 etc.) at the earliest

Continuously monitor the defect dashboard, drive defect triage calls and work closely with PO, Eval & Development team members to clarify defects and track them to closure

Create dashboards and reports for management and other stakeholders

Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution

Skills Required:

Great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level

History of working with cross-functional teams to ensure successful product

Must be a self-starter with excellent communication skills, attention to detail and a knack for solving problems creatively

Able to work under pressure

Experienced in Automotive Infotainmentdomain with exposure to embedded software development in C/C++/ Linux

Knowledge of how to use JIRA, Confluence and Logs Analysis Tools

High Level System ArchitectureKnowledge - SW Design, Sequence diagrams,APIs,HTTP errorcodes

Conversant with Linuxcommands, utilities and basicPython scripting

Experience in Agile and Scrum methodologies

Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities

Added Bonus:

Experience in designing, developing, and debugging software in a real-time embedded environment

Knowledge of how to read DLT logs, DLT-Viewer and how to apply filters in DLTlogs