Overview
Remote
$140,000 - $190,000
Full Time
Skills
IT Service Management
UI
ServiceNow
Knowledge Management
Job Details
NO SPONSORSHIP - NO OPT
ServiceNow Technical Lead (Catalog and Knowledge Management)
Open to remote.
ServiceNow Certified Systems Administrator (CSA), is now a must.
SALARY: $130k - $190k plus $30k - $40k bonus
LOCATION: McLean, VA five days onsite OR Remote
Full relocation
You will ocus on supporting the ServiceNow request management catalog. Knowledge modules. UI/UX reports and dashboards customize ServiceNow platform tests troubleshooting issues administration ISSM
Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space.
- Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
- Project Management: A leader managing multiple projects and work in a fast-paced environment.
- Now catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
- Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
- Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
Qualifications:
- 8-10 years of relevant experience
- Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
- 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
- Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
- Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
- Understanding of UX/UI best practices
- ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.