Product Technician, WalkMe Builder

Job Overview:

The WalkMe Builder is responsible for designing, implementing, and optimizing WalkMe solutions to enhance user engagement and adoption of LPL Financial proprietary platforms. This role involves close collaboration with various stakeholders to ensure effective digital adoption strategies that drive internal and external engagement. We want strong collaborators who can deliver a world-class user experience. We are looking for people who thrive in a fast-paced environment, are user-focused, team-oriented, and able to execute in a way that accelerates creativity and continuous improvement. It's important that you

Responsibilities:

• Develop and implement WalkMe solutions to enhance user engagement and adoption of LPL Financial proprietary platforms.
• Create and customize adoption features to assist users in navigating complex processes.
• Analyze user behavior data to identify pain points and optimize WalkMe implementations.
• Troubleshoot and resolve issues related to WalkMe deployments.
• Collaborate with cross-functional teams, including product management, UX/UI design, and service support, to understand and meet client needs.
• Ensure timely delivery of WalkMe solutions.
• Conduct thorough testing and quality assurance checks to ensure all WalkMe implementations meet the highest standards of functionality and usability.
• Perform maintenance on existing items to ensure consistency and enhance user experience.

Requirements:

• 4+ years WalkMe builder experience

Core Competencies:

• Experience working in a deadline-driven software development environment.
• Experience with front-end development frameworks and libraries (e.g., jQuery, Angular).
• Knowledge of RESTful APIs and integration techniques.
• Ability to conduct thorough testing of implementations to ensure functionality, usability, and performance.
• Excellent debugging and troubleshooting skills, documenting test cases, results, and any issues encountered during the QA process.
• Ability to analyze data and translate insights into actionable improvements.
• Creative problem solver. Demonstrated ability to interact and demonstrate business acumen with senior leaders, including developing, presenting and gaining approval on any business cases and funding requests needed to further drive the execution of Digital Self Service Portfolio
• Strong analytical skills with demonstrated ability to evaluate business opportunities and evaluate results against established objectives

Preferences:

• Basic HTML, CSS, and/or Javascript experience highly preferred.
• jQuery experience highly preferred
• Strong proficiency in JavaScript, HTML, and CSS.
• WalkMe certifications are a plus.
• Experience working in Jira, Confluence and Smartsheet are a plus.

Pay Range:
$78,375-$130,625/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
• Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
• Impactful Work: Our size is just right for you to make a real impact. Learn more here!
• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at .

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