Technical Support Engineer - Platform Technologies

Overview

Hybrid
Depends on Experience
Contract - W2
No Travel Required

Skills

ITIL
IT Service Management
Debugging
JavaScript
Object-Oriented Programming
Python
Unix
Technical Support

Job Details

Skills:

  • Demonstrated ability to troubleshoot difficult technical issues

  • Working knowledge of the components in a web applications stack

  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

  • Experience with relational databases (e.g. MySQL, Oracle)

  • Experience administering: Linux/Unix OR Microsoft Server

  • Excellent verbal and written communication skills

  • Works well in a team environment

  • Strong personal commitment to quality and customer service

  • Ability to understand and communicate complex technical systems

  • Proven ability to maintain a professional demeanor when handling complex user issues

  • The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.

Desired Skills:

  • A fundamental understanding of ITSM, ITIL, or CMDB

  • Deep understanding of JavaScript.

  • Advanced MySQL or Oracle experience

  • Experience diagnosing performance degradation

  • Understanding of remote administration via SSH, SNMP, WMI, Powershell

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.