Services Business Processes and Operational Resiliency Manager, SVP

Citi Services - Commerce is changing, business models are shifting, trade corridors are unsettled, and 24/7 moves at hyper speed. From treasury services designed to un-limit your business growth to scalable, securities management solutions that support your boldest ambitions, Citi Services is charting a clear path from complexity to performance. The Citi Enterprise Architecture Methodology (CEAM) is a sustainable approach that employs standard taxonomies such as business process, business function and data to consistently define Citi's Business Architecture.

The Services Business Processes is responsible for the Citi Enterprise Architecture Methodology (CEAM) execution in partnership with all Services products and functions, operations, and technology, ensuring appropriate alignment among the different areas and adopters. In addition, this department is responsible for driving Services Operational Resilience in an integrated manner. This role will report to the Services Business Processes and Operational Resiliency Manager, within the Services COO Office.

Key Responsibilities

• Deploy the CEAM methodology and taxonomy across the Services business to drive:

Collation of inventory and documentation of Business Processes.

Maintain collateral on an ongoing basis to reflect technology, process and organizational investments.

Create, in conjunction with businesses, future state business processes reflecting planned investments and process changes. Maintain alignment of Technology (current state and future state) to Business Processes.

Maintain inventory of resources aligned to each Business process.

• Develop capability to analyze inventory and support business investment decisions and become a key contributor to the development of the Services business.
• Support simplification and de-risking efforts of the business. Drive cross Services CEAM Business Process mapping activities and ensure alignment - coordinate with the process owners, business architecture team, technology, operations, risk and controls, third party management, etc. Maintain risk assessment of Business Processes on CEAM methodology and recommend prioritization efforts to remediate processes either through process redesign or technology investment.
• Leverage process mapping driven insights to enable business decisions (i.e. headcount needs, prioritization of the book of Work) across Services
• Provide aggregate Services visibility into "Risk Factors" - CAPs, EUCs, Data Concerns, manual touch points and bespoke processes as well as Operational resiliency opportunities.
• Form the blueprint, via conceptual target state business architecture) for implementing technology and uplifting controls associated with processes, as required.
• Enable an analytical view to aid in overall application rationalization for the Services organization.

Job Qualifications:

• Bachelor's degree required, Masters preferred
• Minimum 8+ years in the Financial Services industry
• Previous experience in consultancy practice or software provider in deployment and utilization of Business Process mapping within a global, complex and regulated environment highly preferred
• Understanding of operations and key execution points
• Understanding of taxonomy design and design mindset: Lean or Six Sigma background would be a plus.
• Able to converse with both Front and Middle/Back Office Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)
• Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business.
• Excellent communication skills (written and verbal)
• Risk-based thinking and analytical mindset
• Self-starter who can work independently.
• Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment.
• Ability to work on virtual projects and across virtual teams to get work done
• Ability to multi-task and manage concurrent projects and deliverables.
• Proficient in the use of basic Microsoft applications: Word, Excel, PowerPoint

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$163,600.00 - $245,400.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jan 11, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.