IT Support

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 5+ mo(s)

Skills

Problem Solving
Conflict Resolution
Communication
Command Prompt
Windows PowerShell
Network+
CompTIA
Server+
Project Management
Performance Management
Preventive Maintenance
Field Service
Microsoft
Microsoft Windows
Training
Active Directory
Mobile Devices
Cloud Computing
Microsoft Office
Cisco VPN
Citrix
Asset Management
Google Chrome
Web Browsers
Adobe
CheckPoint
ServiceNow
VoIP
Computer Hardware
Documentation
Records Management
Knowledge Base
Scheduling
UPS
USB
PXE

Job Details

Pay: $20-21/hour. W2 Only.
Duration:6 months, possibility of extension based on demand.

Position: Corporate Field Services Technician

Required Skills/Experience:
** * 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience**
* Excellent problem-solving and communication skills
* Proven experience in Windows OS deployment, especially Windows 11
* Basic knowledge of Command Prompt and PowerShell
* Willingness to learn & grow

Required Education:
* Associate s degree (preferred), HS Diploma or GED Minimum Required

Preferred Certifications:
* CompTIA IT Fundamentals
* CompTIA A+
* CompTIA Cloud+
* CompTIA Mobility+
* CompTIA Network+
* CompTIA Server+

Location: Onsite - Painted Post, NY

Schedule: M-F, 8am - 5pm, some flexibility may be required

Interview Process: First Round Phone Screen, Second Round Onsite Interview

Role Overview
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily Tasks (include but are not limited to)
* Active Directory Administration
* Limited support for corporate mobile devices
* Familiarity with cloud applications (Office365, etc.)
* Troubleshooting Cisco VPN connectivity
* Familiarity supporting Citrix connectivity
* Remote connection/utilization
* Asset management skills
* Edge, Google Chrome, various browser(s) support
* Installation/configuration of various Adobe products
* Installation/configuration of Check Point endpoint client software
* Printer/driver troubleshooting & installation
* ServiceNow utilization
* Deployment/configuration of standard IP telephony
* Hardware ordering/deployment

Additional Responsibilities
* Documentation (records) management
* Knowledge base utilization
* Project interaction
* Customer scheduling/follow-ups
* End user equipment moves (disconnect/reconnect)
* Multi-team interaction and/or technical roundtable participation
* Standard device imaging via USB/PXE server(s)
* Smart-Hands tasks/functions outside of standard operational work

#ZIP
#LI-JC1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.