Technical Support Service Specialist

Position Summary

The Technical Support Service Specialist responds in a prompt and profession manner to incoming service inquiries via telephone or email regarding parts and service request. Supports the Sales team by actively providing excellent customer service to our new and existing customers.

Responsibilities

• Receive, schedule and acknowledge customer parts orders.
• Obtain ship dates from planning and schedule orders accordingly.
• Access and update customer parts portals as needed
• Ensure confirmations communicated within 24 hours from order receipt or shipment.
• Process customers' requests to expedite parts orders.
• Answer customer inquiries regarding products, parts orders or service request.
• Troubleshoot, analyze and remedy customer problems within established guidelines.
• Instrumental in negotiating and/or upholding Parker warranty policies
• Issue Authorize To Return (ATR) for service-related cases.
• Act as liaison between the customer and various departments.
• Act as liaison between the customer and various departments.
• In collaboration with Quality, ensure customer-requested Corrective Action or 8D documents are provided in a timely manner
• In collaboration with Accounting, ensure warranty credits are promptly issued and communicated with the customer.
• In collaboration with Engineering, ensure performance, reliability and service-related concerns are addressed
• All other duties as assigned by Supervisor or designee

Qualifications

• Technical degree or equivalent experience is required
• Minimum (3) years of experience in technical service/customer support capacity.
• Technical aptitude for mechanical applications
• Ability to read technical drawings
• Good organizational, analytical and interpersonal skills (written and oral)
• Good telephone Manner.
• Perform tasks with little supervision
• Able to effectively work on and manage multiple tasks daily, communicate professionally with co-workers, show flexibility to learn multiple jobs within the department, and show aptitude to perform essential job functions listed above.
• Actively participate in improvement activities, Lean projects

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.