Genesys Cloud Consultant

Overview

On Site
$105,000+
Full Time

Skills

Genesys
cloud
cX

Job Details

Role: Genesys Cloud Consultant

Location: -Addison, TX/Plano, TX/Pennington, NJ (ONSITE)

Duration: Fulltime

JD-

Required Qualifications:
Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience
Minimum 4+ years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.

Preferred Qualifications:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Genesys Cloud APIs
Thorough understanding of Genesys Framework, Integration with internal and external components.
Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc
experience in chatbot and voicebot IVR development using Genesys Cloud CX Architect

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