Manager, IT Applications Service Delivery

Overview

The IT Applications Service Delivery Manager will be responsible for overseeing the delivery and support of software applications and services to meet business needs.

Responsibilities

A DAY IN THE LIFE:
Service Delivery Management:

• Oversee the delivery of IT application services, ensuring they meet the agreed-upon SLAs.
• Monitor and report on service performance, identifying areas for improvement.
• Ensure effective incident, problem, and change management processes are in place.

Team Management:

• Lead and manage a team of IT professionals (direct or 3rd party), including hiring, training, and performance evaluation for direct employees.
• Foster a culture of continuous improvement and collaboration within the team.
• Provide guidance and support to team members to ensure effective service delivery.

Stakeholder Management:

• Serve as the primary point of contact for business stakeholders regarding IT application service delivery.
• Understand business requirements and ensure that IT services align with these needs.
• Communicate effectively with stakeholders, providing regular updates on service performance and improvement initiatives.

Process Improvement:

• Identify and implement process improvements to enhance the efficiency and effectiveness of IT application services.
• Utilize industry best practices and frameworks such as ITIL to drive improvements.
• Conduct regular service reviews and audits to ensure compliance with internal and external standards.

Project Management:

• Manage projects related to IT applications, including new implementations, upgrades, and enhancements.
• Ensure projects are delivered on time, within scope, and within budget.
• Coordinate with cross-functional teams to ensure successful project delivery.

Vendor Management:
Manage relationships with third-party vendors and service providers.

MUST-HAVES:

• Bachelor's degree in Computer Science, Information Technology, or a related field is typically required.
• Minimum of 8 years of experience in IT solution architecture and 3 years of team management experience is preferred.
• Strong problem-solving skills, including the ability to analyze complex business problems and design effective technology solutions, are required.

BENEFITS & PERKS - WE'RE ALL ABOUT YOU:

• Great Medical/Dental Benefits
• Company-Matched 401K Retirement Savings
• Annual Bonus Program
• Educational Assistance
• Relaxed Dress Code
• PASATalks Speaker Summits
• Leadership & Mentorship Programs
• High5 Reward Recognition Program
• Onsite Happy Hours
• And many more benefits & perks found within the 'Our Culture' section...

WHO WE ARE:
At Panasonic, our technology and engineering expertise delivers innovation across diverse industries. It's all about the consumer experience and making sure that we find ways to enhance that experience, either through audio enhancements or through safety enhancements inside the vehicle.

Panasonic Automotive Systems Company of America (PASA) is an industry-leading global supplier to Automotive Original Equipment Manufacturers (OEM's) for infotainment systems and advanced connected car solutions. Our clients include Ford, GM, Chrysler, Daimler, Fiat, Tesla, Honda, Toyota.

WE TAKE OPPORTUNITY SERIOUSLY:
Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristics protected by law. All qualified individuals are required to perform the essential functions of the job with our without reasonable accommodations.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Automotive Systems of America.
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