Overview
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
IT Management
IRD
Application Development
Reporting
Cloud Computing
Customer Experience
Communication
Analytical Skill
Research
Multitasking
Collaboration
Telephony
Routing
Genesys
SANS
JavaScript
Job Details
Title: Genesys Engage Routing Engineer
Location: Day 1 Onsite Austin, TX
Duration: Long term contract
Hybrid 3 days onsite / week
We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin
Responsibilities include:
- Act as the technical lead for the CCTech routing team
- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives
- Work in a very dynamic environment, collaborating with various teams to meet project goals
Skills needed:
- Expertise in Genesys ORS application development
- Expertise in Genesys IRD application development
- Expertise in Genesys framework and exposure on Genesys reporting
- Expertise in Cloud CX
- Experience in developing JavaScript code
- Good communication skills
- Good analytical skills and ability to research and present findings
- Ability to multi-task
- Strong team player with excellent collaboration skills
- Pro-active and able to work on own initiative
Skill Sets - Experience - Preference
Telephony Applications - NA - Is Required
Routing - NA - Is Required
Genesys - NA - Is Required
Genesys Core and Voice - NA - Is Required
JavaScript - NA - Is Required
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