Technical Help Desk 4

Technical Help Desk 4

Location: Menomonee Falls, Wisconsin (on-site)

1 year Contract

Principal Accountabilities

• Assist with providing oversight and understanding or IT Site Service needs at our primary and remote U.S. locations
• Assist with Site Services related projects including, but not limited to, the annual PC refresh, Windows updates / site health, return to office, etc.
• Assist with coordination of all hardware, software, and network upgrades across Mercury Marine
• Diagnose, analyze, and resolve issues across the company both locally and at our remote locations
• Provide first level support to end user devices and peripherals (PC s, Laptops, Tablets, Android Devices, MACs, Printers, Scanners, Etc.)
• Ensures that all hardware and software installed at facilities meets BCIT Standards. Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
• Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager
• Strictly follow guidance and regulations provided by Brunswick Information Security
• Follow all company and departmental policies and procedures.
• Perform at or above Information Systems performance standards set by BCIT

Reporting Responsibilities

This position reports to the Divisional Site Services Manager.

Hours

Normal hours are on-premise Monday through Friday, 40 hours per week. However, the IT Site Services Technical Specialist must be adaptable to plant schedules and work off-hours and weekends as required.

Required Qualifications

• Associate degree in Computer Science or equivalent experience
• One to two years experience in working on or managing IT related projects
• One to three years supporting current Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems
• Excellent communication, organization, and interpersonal skills. Must be able to work with people at all levels and skill sets
• Knowledge and understanding of telecommunications systems such as Mitel/VOIP and Network technologies

Desired Qualifications

• Undergraduate degree in Computer Science or related field
• Two to three years experience in working on or managing IT related projects
• Five to six years supporting current BCIT technologies. Windows, Apple, and Android operating systems, Office 365, Networking, ServiceNow, Mitel, etc.
• Knowledge and understanding of networks and TCP/IP protocol
• Knowledge and understanding of budgeting, forecasting and inventory management