IT Solutions Engineer - AI/ML | Bilingual (English/Spanish) preferred | Local to Orlando, FL

  • Posted 8 hours ago | Updated 2 hours ago

Overview

Remote
$120,000 - $150,000
Full Time

Skills

Machine Learning
Atificial Intelligence
Python
Bilingual

Job Details

**REMOTE - Must be local to Orlando, FL | Bilingual (English/Spanish) preferred | AI/ML Experience is a must**

Our Client's new AI Center of Excellence is building a lean, impact-driven team to weave best-in-class AI chatbots, adaptive-learning engines, analytics into every corner of our academic and administrative ecosystem. If you love turning cutting-edge SaaS platforms into secure, FERPA-compliant services that faculty, staff, and students actually use, we want to meet you.

Qualifications:

• Fully bilingual preferred (English and Spanish), oral and written.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education, certifications, and experience)
• 5 + years integrating SaaS/PaaS solutions; 2 + years deploying AI/ML or LLM platforms (e.g., OpenAI Enterprise, AWS Bedrock, Anthropic). • Proven success delivering API-first integrations in higher-ed or other regulated sectors (FERPA, HIPAA, GDPR). • Hands-on proficiency with Python and/or TypeScript for connector scripts and automation. • Deep understanding of SAML/OIDC, SCIM, LTI 1.3, webhooks, and REST/GraphQL best practices. • Strong troubleshooting, root-cause analysis, and documentation skills.

Essential Duties and Responsibilities:

  • Translate user stories into objective evaluation criteria (accuracy, accessibility, cost, data residency).
  • Run POCs and bake-offs; perform risk assessments; document findings for procurement.
  • Design secure, scalable reference architectures that connect vendor APIs, LMS, SIS, IdP, and data lakes.
  • Specify SSO, SCIM/LTI, and webhook patterns to ensure end-to-end traceability.
  • Stand up tenants or SaaS instances; configure roles, data-retention, and content filters.
  • Establish SLIs/SLOs, logging, and alerting; negotiate and track vendor SLAs.
  • Partner with Information Security to complete DPIAs, negotiate DPAs, and pass annual audits.
  • Maintain model-risk documentation, change logs, and end-user disclosures.
  • Own tier-2 escalation, root-cause analysis, and vendor ticketing.
  • Track roadmap changes from vendors; plan version upgrades and feature roll-outs.
  • Stay current with AI market trends, recommending pragmatic upgrades or vendor switch-outs.
  • Deliver demos, training sessions, and bilingual knowledge-transfer materials for IT and functional teams.

Nice-to-Have certs: ITIL 4, Azure Administrator, Security+.

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