Overview
Skills
Job Details
**REMOTE - Must be local to Orlando, FL | Bilingual (English/Spanish) preferred | AI/ML Experience is a must**
Our Client's new AI Center of Excellence is building a lean, impact-driven team to weave best-in-class AI chatbots, adaptive-learning engines, analytics into every corner of our academic and administrative ecosystem. If you love turning cutting-edge SaaS platforms into secure, FERPA-compliant services that faculty, staff, and students actually use, we want to meet you.
Qualifications:
• Fully bilingual preferred (English and Spanish), oral and written.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education, certifications, and experience)
• 5 + years integrating SaaS/PaaS solutions; 2 + years deploying AI/ML or LLM platforms (e.g., OpenAI Enterprise, AWS Bedrock, Anthropic). • Proven success delivering API-first integrations in higher-ed or other regulated sectors (FERPA, HIPAA, GDPR). • Hands-on proficiency with Python and/or TypeScript for connector scripts and automation. • Deep understanding of SAML/OIDC, SCIM, LTI 1.3, webhooks, and REST/GraphQL best practices. • Strong troubleshooting, root-cause analysis, and documentation skills.
Essential Duties and Responsibilities:
- Translate user stories into objective evaluation criteria (accuracy, accessibility, cost, data residency).
- Run POCs and bake-offs; perform risk assessments; document findings for procurement.
- Design secure, scalable reference architectures that connect vendor APIs, LMS, SIS, IdP, and data lakes.
- Specify SSO, SCIM/LTI, and webhook patterns to ensure end-to-end traceability.
- Stand up tenants or SaaS instances; configure roles, data-retention, and content filters.
- Establish SLIs/SLOs, logging, and alerting; negotiate and track vendor SLAs.
- Partner with Information Security to complete DPIAs, negotiate DPAs, and pass annual audits.
- Maintain model-risk documentation, change logs, and end-user disclosures.
- Own tier-2 escalation, root-cause analysis, and vendor ticketing.
- Track roadmap changes from vendors; plan version upgrades and feature roll-outs.
- Stay current with AI market trends, recommending pragmatic upgrades or vendor switch-outs.
- Deliver demos, training sessions, and bilingual knowledge-transfer materials for IT and functional teams.
Nice-to-Have certs: ITIL 4, Azure Administrator, Security+.