Overview
On Site
$40 - $45
Contract - Independent
Contract - 6 Month(s)
Skills
IoT
IT Infrastructure
Computer Hardware
Computer Networking
Audiovisual
Amazon Web Services
Mentorship
Remote Support
Root Cause Analysis
Training
Network
Technical Support
Job Details
Position: Technical Support Engineer - Senior / Lead
Location: Houston, TX
Duration: 6 months+
We are seeking an experienced Technical Support Engineer with strong IoT, IT infrastructure, and hands-on troubleshooting skills to support our Houston operations. This role goes far beyond basic helpdesk it requires direct ownership of diagnosing and resolving issues across networks, IoT devices, AV systems, hardware, and software platforms. The ideal candidate is a self-starter with a broad technical foundation who thrives in fast-paced, enterprise environments.
Technical Troubleshooting & Escalation
Serve as the first point of escalation for complex technical issues across network, IoT devices, AV/VC systems, servers, and end-user environments.
Perform hands-on diagnostics, repair, and root cause analysis for both hardware and software issues.
Troubleshoot IoT devices (sensors, connected hardware, smart devices) ensuring seamless integration with infrastructure.
Support AWS/cloud environments and basic networking (switches, routers, firewalls, VPNs, Wi-Fi) with solid fundamentals.
Ensure escalations are addressed promptly within SLA and compliance standards.
AV & Infrastructure Support
Process & Service Delivery
Capability Development
- Configure, maintain, and troubleshoot Audio Visual systems (Teams Rooms, Logitech, Crestron, Extron, Surface Hubs).
- Support IT infrastructure including servers, endpoints, collaboration devices, and networking equipment.
- Partner with facilities and vendors on installation, testing, and upgrades of infrastructure and IoT devices.
- Document troubleshooting steps, resolution paths, and recurring issues; recommend preventative actions.
- Ensure client requests are resolved per SLA and recorded in ticketing systems.
- Proactively monitor system health, escalating critical incidents before they impact operations.
- Deliver superior customer service with a focus on clear communication and user experience.
- Mentor junior staff and production specialists, raising technical capability across the team.
- Conduct knowledge-sharing sessions and maintain technical runbooks.
- Stay current with IoT, networking, and AV technologies through training and certifications.
Qualifications & Experience
- 5 8 years of technical support experience in enterprise IT environments (not just desktop support).
- Hands-on experience across:
- IoT devices (configuration, monitoring, troubleshooting)
- Networking fundamentals (LAN/WAN, VPNs, Wi-Fi, firewalls, switches/routers)
- AWS/Cloud basics (deployment, monitoring, support)
- Audio Visual systems (Logitech, Crestron, Extron, Teams Rooms, Surface Hub)
- Windows, O365, and enterprise endpoint environments
- Proven ability to troubleshoot hardware (servers, IoT devices, AV systems) and software (applications, OS, connectivity).
- Strong problem-solving, communication, and customer service skills.
- Must be located onsite in Houston and available for in-person troubleshooting.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.