NOC Technician (Remote)

Our client is looking for a NOC Technician for a 12-month contract in Charlotte, NC 28277.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 12 months

Required Skills & Experience

• Bachelor's degree or equivalent education and relevant experience
• 3+ years of related experience
• Experience with Cisco, Juniper, and Nokia platforms
• Layers 2 & 3 switch and router configuration and troubleshooting.
• Experience with isolation of telecom equipment trouble

Desired Skills & Experience

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience

What You Will Be Doing

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide high quality documentation of network failures and maintenance activity.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Manage and guide restoration bridges or calls to facilitate fix with other teams.
• Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
• Provide follow up and closure of assigned trouble tickets.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
• Make port and IP assignments from connection requests
• Fulfill connection requests by configuring and testing the port.
• Migration work that may start inside a maintenance window.
• Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).