Overview
Skills
Job Details
Application Support Engineer (L1)
Remote / Hybrid in Charlotte, NC
About Compass Technology
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application Development. We are committed to building robust IT infrastructures, driving digital transformation, and ensuring the reliability of mission-critical systems.
Job Summary
We are seeking a motivated Application Support Engineer (L1) to join our Run Support team. This role provides the first line of defense for maintaining the stability, availability, and performance of Compass Group's business-critical applications. The ideal candidate will have experience in ticket handling, incident response, and application monitoring using tools such as Helix, AlertBot, Dynatrace, Splunk, and Zabbix.
As part of Compass Group's Scaling and Growth Initiative, the Application Support Engineer will play a vital role in ensuring smooth daily operations and providing proactive monitoring to prevent disruptions.
Key Responsibilities
- Monitor application health, performance, and availability across enterprise systems.
- Triage, manage, and resolve incidents within the Helix ticketing system.
- Escalate unresolved issues to L2 engineers or development teams as needed.
- Follow established runbooks and SOPs for consistent incident resolution.
- Provide timely updates to stakeholders during active incidents.
- Document troubleshooting steps and contribute to the knowledge base.
- Participate in shift-based support schedules, including on-call rotations to ensure 24/7 coverage.
Core Competencies
- Familiarity with monitoring and alerting tools (AlertBot, Dynatrace, Splunk, Zabbix).
- Strong communication skills, with the ability to provide clear and concise updates.
- Solid problem-solving and analytical skills.
- Ability to operate in fast-paced, high-pressure environments.
- Team-oriented with a strong focus on customer experience.
- Required: 1-2 years of experience in IT, service desk, or application support.
- Education: Associate's degree in computer science, Information Technology, or related field OR equivalent work experience.
- Preferred: Bachelor's degree in computer science, IT, or related discipline.
- Certifications such as ITIL Foundation, CompTIA A+, or Helix training are a plus.
Our benefits package includes: (EXCLUDE on perm placements)
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.