Oracle Retail

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Oracle EBS
POS
WMS

Job Details

Oracle Retail Applications

Santa Barbara, CA

6-12 months

Job Responsibilities

Oracle Retail Applications RMS, RPM, ReSA, SIM, Allocations, Retail Planning, Retail Finance

Key Responsibilities

Provide functional and technical support for Oracle Retail applications, covering Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Retail Sales Audit(ReSA), Allocations, Retail Planning, Retail Finance
Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and no-to-minimal business disruption
Perform root cause analysis to identify recurring problems and implement permanent solutions
Regular system performance monitoring and tuning to ensure the performance and availability of Oracle Retail applications.
Assist in the deployment of application patches, and configuration changes
Maintain documentation on issue resolution and configurations.
Participate in 24/7 shift duration on rotation

Mandatory

10+ years of experience in application support role on Oracle Retail version 12 and above (RMS, RPM, SIM, ReSA)
Strong knowledge of Oracle database, PL/SQL, and performance tuning.
Experience with integration patterns to various systems (Oracle EBS, POS, WMS etc.) with Oracle Retail and strong experience of Oracle Retail data models.
Experience with Oracle Retail patching, upgrades, and environment management.
Solid understanding of ITIL processes.
Experience with monitoring tools like Datadog
Experience with ServiceNow for implementation of ITIL processes
Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
Strong communication skills to work with business users and cross-functional teams.
Process Optimization - Proactive incident reduction, task automation, and continuous improvement initiatives

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