Service Release Engineer - GM Defense

Overview

On Site
Hybrid
Full Time

Skills

Reporting
Product Support
Customer Satisfaction
IPS
Management
Change Request Management
Product Engineering

Job Details

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Milford, Michigan three times per week, at minimum.

The Role

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftersales support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations team has responsibility for the service deliverable readiness of every GMD vehicle globally. Part of this readiness includes Design Change Release (DCR) analyses, part number management and service part releases. The Service Parts Engineer position plays a key role in ensuring the quality of these deliverables.

The selected candidate will be responsible for leading all activities related to service parts management during the design execution and part change request processes. This person will participate in program/product engineering meetings representing service to advocate for sustainment service part deliverable awareness.. The Service Parts Engineer is expected to adhere to all International Traffic in Arms Regulations (ITAR).

What You'll Do
  • Responsible for GM Defense's activity related to all deliverables (listed above.)
  • Responsible for all GMD programs and GMD customer variants.
  • Defense Change Release (DCR) Analysis - Comprehend GMD Part Number (PN) changes as well as GM commercial part number changes and the impacts to GMD
  • Maintenance of the Provisioning Parts list (PPL) also known as the Service Bill of Materials (BOM) and determining PN serviceability
  • Provide service inputs to the Master Parts List (MPL)
  • Identify and track PN breakpoints and the impact to the IPS log products and supply chain
  • Support PN questions from the field
  • Author DCR for service part number changes
  • Lead service part release in GM commercial systems
  • Work with suppliers as needed


Additional Job Description

Your Skills & Abilities (Required Qualifications)
  • Bachelor's Degree in a technical field or equivalent experience
  • 5+ years of work experience
  • Ability to work cross functionally to surface and resolve issues
  • Passion for understanding the customer needs and delivering an exceptional product
  • Experience in partnering with Engineering towards a common goal
  • Comfort learning new tools and technology concepts quickly
  • Ability to manage multiple priorities, projects, and demanding time frames
  • Ability to obtain a DoD Common Access Card (CAC)
  • Candidate must either be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization.
  • Eligible to obtain SecretU.S. Security Clearance after hire.


What Will Give You A Competitive Edge (Preferred Qualifications)
  • Experience with GM LLC SEO functions (Customer Care & Aftersales and Product Engineering)
  • Understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
  • Understanding of Department of Defense and commercial vehicle products and related service/log requirements
  • Experience working with US Army, TACOM, and other DoD functions
  • Understanding of DoD and/or other government/military program management structures and the standards that drive them


This job may be eligible for relocation benefits.

This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.

The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.