ServiceNow CMDB Analyst

ServiceNow CMDB Analyst

Duration: up to 12 months

Location: Remote. Candidate is required to be onsite for one week each month. Candidates must work EST time. Candidates from PA, NJ, NY, DE, and OH will be given preference.

IT Configuration Management Database (CMDB) Analyst

Description of Duties:

During the period of this statement of work, the Candidate will perform the following duties:

• Own and manage day-to-day CMDB operations within ServiceNow, ensuring configuration data is reliable and trusted.
• Ensure asset and configuration data is accurate, complete, and aligned with ITAM lifecycle requirements and CSDM standards.
• Apply data quality rules, reconciliation logic, and certification activities to improve accuracy and consistency across multiple data sources.
• Partner with the ServiceNow team to optimize discovery tools, integrations, and automation, minimizing duplication and strengthening overall data accuracy.
• Generate health dashboards, reports, and metrics that demonstrate CMDB accuracy, compliance, and alignment with CSDM.
• Provide CMDB insights and support for impact analysis related to incidents, changes, and requests, enabling stronger decision-making.

Desired Skillset

The ideal candidate will have three or more (3+) years of focused experience with ServiceNow CMDB, ITAM, and ITSM disciplines:

• Strong understanding of IT Asset Management principles (hardware, software, contracts, lifecycle management).
• Strong experience with ServiceNow CMDB data model, discovery, and integrations.
• Knowledge of ITAM and ITIL processes is a must.
• Excellent analytical skills, with ability to identify data quality issues and resolve them.
• Strong communication and collaboration skills across IT, ITSM, and Business stakeholders.
• Proactive and business-value mindset focused on data integrity, compliance, and lifecycle optimization.
• Ability to collaborate across IT and ITSM teams to solve problems, improve processes, and continuously enhance CMDB accuracy and maturity.

Additional beneficial skills include:

• ServiceNow CIS-Discovery or CIS-CMDB certification
• MS Office
• MS SharePoint
• ServiceNow Reporting and Dashboards
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Microsoft Teams and SharePoint