Senior Business Analyst

Job Description:

• The Business Analyst will provide a comprehensive range of I&IT business analysis services for a License and Permit System (Salesforce Public Sector Foundation) to meet diverse business and technological needs.
• The role involves managing user stories in Azure DevOps, coordinating with QA teams, developing acceptance criteria, and ensuring readiness for development.
• The analyst will lead and conduct business analysis, apply re-engineering concepts, develop strategies, prepare business cases, and conduct feasibility studies.
• The position also includes gathering requirements through various methods, conducting modeling and documentation, monitoring progress, resolving issues, and developing performance measures and traceability matrices.

• Experience with Salesforce, DevOps, Microsoft tools including Visio and Project, and Miro boards.
• Knowledge and understanding of digital product development, implementation, and management.
• Experience in Agile, Scrum, Lean, and DevOps methodologies.
• Experience in developing epics, features, and user stories.
• Experience in developing and managing product backlogs.
• Experience conducting JAD sessions.

• Conducting requirements gathering, developing user stories, epics, and features, including presentations and stakeholder engagement.
• Strong analytical, problem-solving, decision-making, communication, and negotiation skills.
• Track record of meeting deadlines in collaborative team environments.

• Candidateage user stories in Azure DevOps, including updates, backlog management, and roadmap input.
• Validate and test user stories, coordinate with QA for test cases, scenarios, and data preparation.
• Populate acceptance criteria and details in user stories for development and business teams.
• Communicate user stories to the development team and ensure all required information is available.
• Lead and conduct business analysis to assess client needs and document requirements for I&IT solutions.
• Apply re-engineering concepts for business improvements.
• Conduct analysis at varying detail levels aligned with project methodology and standards.
• Develop strategies, business cases, and feasibility studies for I&IT initiatives.
• Facilitate requirements gathering sessions such as JAD, interviews, and mockups.
• Conduct business, use case, data, and process modeling; define business rules and non-functional requirements.
• Monitor project progress, resolve issues, and report to management and stakeholders.
• Develop performance measures and traceability matrices and conduct follow-up.

• Salesforce Certified Business Analyst certification.
• Ability to gather end-user requirements under tight timelines and document them in DevOps with acceptance criteria and logic details.
• Ability to translate business and data requirements into development specifications.
• Experience developing performance measures and follow-up evaluations.

• Proficiency in requirements gathering, user story development, and stakeholder engagement.
• Strong communication, analytical, and problem-solving abilities.
• Ability to work collaboratively under deadlines.

• Relevant education in business analysis, information technology, or a related field.
• Extensive experience supporting the development and implementation of large systems utilizing Salesforce Public Sector Solutions.
• Experience leading business analysis, facilitating JAD sessions, and creating business requirements documentation.
• Knowledge of system concepts, development methodologies, and SDLC.
• Experience with data analysis, migration, mapping, and producing detailed specifications, process maps, and test cases.
• Previous experience in government or public sector organizations is an asset.