VOC Systems Administrator

  • Mount Weather, VA
  • Posted 23 hours ago | Updated 10 hours ago

Overview

On Site
USD 70,000.00 - 90,000.00 per year
Full Time

Skills

Telecommunications
Customer Facing
Data Storage
Asset Management
Video
Web Applications
Python
BMC Remedy
Videoconferencing
VTC
Microsoft SQL Server
Database Administration
Backup Administration
Ad Hoc Reporting
Media
Identity Management
Laptop
Software Support
Issue Resolution
Microsoft Windows Server Administration
Backup
Voice Of The Customer
SQL
Database
Security Clearance
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex

Job Details

Job#: 2080022

Job Description:

Job Title: VOC Systems Administrator

Hours/Shift: 9-5 (40hrs/wk)

Clearance requirement: - able to obtain a Public Trust
  • AT&T will handle TS process
  • Fingerprints required (can be done on site)


LCAT: VOC Systems Admin

Location: Fully on-site

Mount Weather, VA 20135

Transportation (metro/parking): Parking on site

Salary: $70k-90k

Travel Requirements??
  • 24x7 Support Position - Overtime required occasionally when needed for emergencies
  • Local travel when necessary - day trips or weekend trips may be required
  • All within VA
  • Must be ok with team reaching out to their cellphone at night (24/7 hr support)

Team:
  • Work alongside a team of customer engineers and telecom specialists
  • Solo in terms of their duties but will constantly be in a client facing role and working with other team members within the AT&T team


Requirements:
  • Provide system planning and design
  • Integration of Web applications with video equipment
  • Data storage and asset management
  • Support of Video Operation Center (VOC) systems
  • Continuing development
  • Web applications - Python
  • Remedy interface integration
  • VOC client integration
  • WebVOC
  • VOCPortal
  • Video Teleconferencing (VTC) request system
  • Microsoft SQL Server Database Administration
  • Backups and restorals
  • Adhoc reporting
  • New development
  • Upgrades
  • Harman Media Suite support
  • Configuration
  • Trouble shooting
  • Recording access management
  • Laptop and software support
  • Software install and configuration support
  • Admin access
  • Application issue resolution
  • Windows Server administration
  • Troubleshooting
  • Software upgrades
  • Vulnerability mitigation
  • Configure system access for new employees
  • Backup and restoration manager
  • VOC files
  • Developed software
  • SQL databases

    Additional Requirements for the other piece of the role:
    • Employee must be willing and able to obtain a government issued Top Secret Security clearance. Holding a current TS is a plus.


    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

    Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

    Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
  • Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

    About Apex Systems