IT Services - Client Account/Services Manager

Job Title: IT Services - Client Account Manager
Industry: Managed Services Provider
Location: Anaheim, CA (hybrid position)

Job Summary:
The Client Services Manager focuses on the operational efficiency and technical excellence of service delivery, ensuring it is consistent, reliable, and cost-effective. In addition, this position focuses on helping customers achieve their goals and derive maximum value from a product or service to ensure long-term retention.
Responsibilities:
Monitoring and managing day-to-day operations, project teams, and budgets
Build relationships understanding customer goals, and show customers how to use services to meet those goals
Strive to meet the service level agreements in place, and ensure the customer receives the service as promised
Strive to retain customers and expand revenue with each customer
Improve processes based on performance data and customer feedback
Anticipate customer needs and offer strategic guidance before issues arise

Requirements:
Experience in the following IT services:IT Helpdesk Service
Desktop and End-user Computing Technical Support
Network Monitoring & Management - e.g., SonicWall, Zscaler
M365 Services - Email, Teams, SharePoint, etc.
Server Management - on-premise - e.g., VMWare, and cloud - e.g., AWS and Azure infrastructure
Security Services - e.g., Endpoint Production (via CrowdStrike), End-User Awareness Training (via KnowBe4), MFA (via Duo), SOC/XDR/SEIM/SOAR (e.g., leveraging Arctic Wolk, QRadar, or Sentinel
Business Intelligence Services - e.g., using Power BI
App Development Services - either custom or with low-code platforms such as Kintone and Quickbase
System Integration Services - e.g., using Boomi and other iPaaS/ETL tools.

Ability to produce statements of work
Ability to create client proposals
Excellent oral and written communication skills
Ability to interact well with all levels of management and staff
Ability to be proactive and reactive depending on the situation at hand
Three or more years of experience in this field is required
College degree or equivalent experience is required

Who we are
Calance is a global IT Services firm specializing in end-to-end solutions for Development, Robotic Process Automation (RPA), Business Intelligence and Data Science, DevOps enablement, Managed Services, Security, Construction Management Software Integration and IT Staffing.

Headquartered in Southern California with offices across US and India, our team has made a commitment to excellence for over 20+ years. At Calance, we pride ourselves on building long-lasting relationships both with clients and with our team. This fosters a culture of trust and a commitment to creating high-quality, customer-oriented IT solutions, which is why we have seen a 90% client retention rate and successful long-term relationships with leading SMB and enterprise partners.

With decades of extensive domain knowledge in technology solutions and exceptional customer support, the Calance team shares a passion for helping organizations achieve digital transformation and build streamlined IT infrastructure that supports their continued success. Our customized IT solutions empower organizations to hit their long-term business goals and lead their industry.

We believe our long term relationship with employees is one our most valuable assets. At Calance we strive to build a culture where personal and professional growth are as important as customer growth and success. We often refer to Calance as a family a family committed to sustainably growing businesses, driving client success, and working to ensure everyone in the family achieves their full potential.
We offer generous compensation and a benefits package which, coupled with an exceptional company culture, has resulted in most Calance team members staying with the company for over 7+ years. We also provide H1B work permits and permanent residency sponsorship.