Overview
Skills
Job Details
Respond by: 06/23/2025
Rate: DOE
Type: Contract
Work Mode: Position will be 3 days remote with 2 days (Tuesdays and Thursdays) required to be onsite at the location listed above. Program will only accept LOCAL ONLY candidates for this position.
Location: Austin TX
Please respond with resume and 3 references preferably supervisor (name, title, company, email, phone number)
Background Check will be performed if a candidate is selected for placement and will have to be passed'
Job Description
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 5 | Required | Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices. |
| 5 | Required | Excellent problem-solving and critical thinking skills and a strong attention to detail. |
| 5 | Required | Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc. |
| 4 | Required | Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives. |
| 4 | Required | Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements. |
| 4 | Required | 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards. |
| 4 | Required | ITIL 4 Foundation certification. |
III. TERMS OF SERVICE
Services are expected to start 07/21/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 280 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.