Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Field Service
Communication
Conflict Resolution
End-user Training
UPS
Intranet
Problem Solving
Preventive Maintenance
Skype
Warehouse
Computer Hardware
Expect
Migration
Telecommunications
Microsoft
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Install Microsoft Teams hardware including phones and headsets
Perform factory resets on phone hardware
Assist in configuring Microsoft Teams client settings
Good interpersonal and communication skills
Field incoming issue/problem tickets and escalations from end-users to resolve systems issues.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Establishes and maintains liaison relationship with business partners and TS to provide effective technical solutions.
Seeks opportunities to improve and deepen relationship between TS and business partners.
Identifies need for technical assistance to help in problem resolution.
May work with technical assistance to resolve problems.
Resolves and escalates incident requests as appropriate.
Keeps clients informed of problems, issues, and resolutions.
Ensures IT solutions meet client needs.
Conducts End User Training
Coaches and transfers knowledge to less experienced team members.
Understands requirements
May author technical implementation guides for users.
May test fixes and perform post-resolution follow-ups to ensure problems have been adequately
May Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
Perform preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
Performs other duties as assigned.
The primary goal for this project is to migrate from Skype for Business to Microsoft Teams for the City's voice system. We will have two scheduled migrations per week on Mondays and Wednesdays. This will require the contractors to be on site as early as 6:00am to swap our hardware before users begin their day. The day will begin by performing a factory reset on the existing hardware followed by setting up and assisting users in logging into their new hardware. The team will remain on site to act as support for any users who require assistance. At the end of the day the contractor team will deliver the old phones to the City's Warehouse.
The first part of the next day is dedicated to support as well. The individual will return to the previous day's locations to provide frontline support and document issues that need to be escalated to the City's support teams. The second half of the day will be for setting up for the next deployment. This includes tasks such as, but not limited to, delivering phones to the site, unboxing hardware, and discarding packing material. The Friday for each week is going to be a catch-up day for any users that may have been previously unavailable and to continue to aid with unanticipated issues that occurred during the previous migrations.
Interested individuals can expect to work face to face with out Telecom team as well as all City staff as we move through each migration. This is a big change for the City's staff so this individual will need to be able to be personable and be able to work with non-technical and/or possible agitated end users. Our Telecom team will be onsite and will be able to assist with any issues that may arise.
Skills
Microsoft Teams, Phone Deployment
Top Skills Details
Microsoft Teams, Phone Deployment
Additional Skills & Qualifications
Experience with Teams and Phone Deployment
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plano,TX.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Install Microsoft Teams hardware including phones and headsets
Perform factory resets on phone hardware
Assist in configuring Microsoft Teams client settings
Good interpersonal and communication skills
Field incoming issue/problem tickets and escalations from end-users to resolve systems issues.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Establishes and maintains liaison relationship with business partners and TS to provide effective technical solutions.
Seeks opportunities to improve and deepen relationship between TS and business partners.
Identifies need for technical assistance to help in problem resolution.
May work with technical assistance to resolve problems.
Resolves and escalates incident requests as appropriate.
Keeps clients informed of problems, issues, and resolutions.
Ensures IT solutions meet client needs.
Conducts End User Training
Coaches and transfers knowledge to less experienced team members.
Understands requirements
May author technical implementation guides for users.
May test fixes and perform post-resolution follow-ups to ensure problems have been adequately
May Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
Perform preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
Performs other duties as assigned.
The primary goal for this project is to migrate from Skype for Business to Microsoft Teams for the City's voice system. We will have two scheduled migrations per week on Mondays and Wednesdays. This will require the contractors to be on site as early as 6:00am to swap our hardware before users begin their day. The day will begin by performing a factory reset on the existing hardware followed by setting up and assisting users in logging into their new hardware. The team will remain on site to act as support for any users who require assistance. At the end of the day the contractor team will deliver the old phones to the City's Warehouse.
The first part of the next day is dedicated to support as well. The individual will return to the previous day's locations to provide frontline support and document issues that need to be escalated to the City's support teams. The second half of the day will be for setting up for the next deployment. This includes tasks such as, but not limited to, delivering phones to the site, unboxing hardware, and discarding packing material. The Friday for each week is going to be a catch-up day for any users that may have been previously unavailable and to continue to aid with unanticipated issues that occurred during the previous migrations.
Interested individuals can expect to work face to face with out Telecom team as well as all City staff as we move through each migration. This is a big change for the City's staff so this individual will need to be able to be personable and be able to work with non-technical and/or possible agitated end users. Our Telecom team will be onsite and will be able to assist with any issues that may arise.
Skills
Microsoft Teams, Phone Deployment
Top Skills Details
Microsoft Teams, Phone Deployment
Additional Skills & Qualifications
Experience with Teams and Phone Deployment
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plano,TX.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.