IT Business Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Business Analyst in Juno Beach, FL.

Summary:
This candidate will be responsible for acknowledging, evaluating, and resolving service tickets within SLA agreements. The IT Systems Analyst must have exemplary problem-solving skills needed to evaluate root cause issues and solve complex functional, configuration, and technical system issues. The role will interface with business users, requiring excellent communication, relationship management, and time management skills. It is preferred that candidates have a working knowledge with ServiceNow.

Key Responsibilities:
* Serve as the primary liaison between CBUs and IT, facilitating communication and support
* Support key applications working with vendors and the business
* Provide first-tier functional and technical support to end users
* Execute SQL scripts for data management and troubleshooting
* Understand and analyze applications and environment logs
* Administer Windows servers and support on-premises windows and RE Linux based applications
* Assist with cloud solutions maintenance and migrations
* Analyze business processes and identify technology opportunities to reduce operational and licensing cost
* Design and implement IT solutions to meet customer needs and business goals
* Establish and manage effective customer relationships with system users and other IT technical team members
* Apply advanced analytical skills to decompose work into manageable value-based units
* Respond to requests, identify conflicts, and make recommendations
* Devise or modify procedures to solve complex problems
* Identify interdependencies and functional gaps in business processes
* Build a strong understanding of technical solutions and analyze failure points
* Contribute to the application QA testing process and support end users

REQUIREMENTS:
* Experience supporting applications with SSO integration
* Experience with cutover planning and change management systems
* General computer control (GCC) management experience
* Sarbanes-Oxley compliance (SOX) controls experience
* Agile working experience
* Experience supporting Windows infrastructure, Windows Server & client OS, AD, Oracle, MS SQL and understanding computer architecture aspects (databases, ETLs, applications, network infrastructure, firewalls, etc.)
* Experience with Cybersecurity applications and security stack
* Strong understanding of business processes and practices related to various corporate staff business units
* Exemplary problem-solving skills, especially for complex issues
* Strong ability to gather, evaluate, decompose, and prioritize business needs (creation of BRDs)
* Strong attention to detail, highly self-motivated, proactive, and directed
* Strong customer focus - able to build and foster customer relations through effective communication
* Data analytics and dashboarding skills. I.E. Power BI, MS Power Apps and Business Objects
* Strong test lead skills (test management, planning, execution, oversight)
* Expert level proficiency in Windows OS and Office Suite, including Excel, Word, PowerPoint

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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