Infrastructure Manager

JOB SUMMARY:

• Manages all infrastructure and support activities within the specific area of focus in the infrastructure
  department.
• The role is responsible for planning, executing and finalizing projects according to strict deadlines and
  budgets. This includes acquiring resources and coordinating the efforts of team members, third-party
  contractors, and consultants in order to deliver projects according to business plan. Manages the project s
  objectives and oversees quality control throughout its lifecycle.
• Additionally, the role contributes to the creation of Infrastructure technical roadmaps, standards, metrics, and architectural methodologies within a specific area of focus. The Infrastructure Manager assists in the
  development and implementation of the processes necessary to ensure that the various architecture
  components align with the overall technical architecture.
  The role reports directly to the Director of Infrastructure.

ESSENTIAL FUNCTIONS:

• We live by the following five core values: Relationships, Integrity, Teamwork, Balance,
  and Stability. Our Core Values serve as the fundamental foundation of our corporate culture and drive our
  interactions, both internally and externally. An essential function of all positions is to fully
  embrace and represent these core values in our daily work life and relationships.
• Provide strong leadership, guidance, and support to a team of administrators and specialists responsible for
  Network, virtualization, Database administration, and Storage solutions.
• Assign tasks, set performance objectives, ensure successful on time and within budget delivery of all
  projects, and conduct regular performance evaluations for team members.
• Work with team members to ensure development to enhance the team's skills and expertise.
• Foster a collaborative and positive team culture, promoting knowledge sharing and continuous improvement.
• Monitor system health, performance, security, and proactively addressing any issues or vulnerabilities.
• Collaborate with cross-functional teams / stakeholders / IT teams to implement and manage platform
  enhancements, upgrades, and integrations. Foster user adoption and promote best practices to maximize
  productivity, collaboration, and platform usage within the organization.
• Implements and supports short-term and long-term strategic plans to ensure infrastructure capacity meets
  existing and future requirements
• Assists with the development, implementation, and maintenance of policies, procedures, and associated
  training plans for infrastructure administration and support staff.
• Researches, selects, and implements optimal technical solutions considering functional requirements, cost, and risk.
• As a member of the Infrastructure Management Team, contributes to the overall development of strategic
  goals, performance metrics, communication practices and culture.
• Contributes to Infrastructure planning, project, resource, and budget meetings to determine priorities,
  services, equipment, new technologies, etc.
• Contributes to the creation of the IS budget and responsible for specific infrastructure budget categories
  (Hardware, Software, and Consulting).
• Manages open requests and issues to ensure all work is delivered on time and with high quality
• Tracks and reports on KPI relating to availability, ticket metrics, and SLAs