Senior Field Deployment Technician

Senior Field Deployment Technician

Join our team as a Senior Microsoft Windows Field Deployment Technician and play a critical role in supporting VA s EHR deployment and training project. You will work closely with a team of onsite technicians to deploy, image, and set up equipment across multiple locations, ensuring seamless training experiences for medical professionals. With a strong focus on customer service and technical expertise, this is an exciting opportunity for a motivated and skilled individual to make a real impact.

Responsibilities:

• Deploy, image, and set up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) across multiple locations
• Unbox, set up, install, configure, remove equipment, and re-pack hardware for shipment
• Setup equipment at various training sites, verifying each computer has the most current VA computer image
• Configure network connectivity in the training room and computer peripherals at each training seat
• Manage inventory and network connectivity at each training site and ensure connectivity during all training sessions

Requirements:

• 5 years' experience in imaging, installing computer equipment, and managing teams of technical staff
• Ability to unpack/re-pack, move, and install pallets of IT equipment weighing up to 50 pounds
• Personal transportation available during work hours
• Experience with hardware and software support, troubleshooting, system imaging, and hardware break-fix support
• Excellent customer service skills
• Bachelor's degree in computer science, Information System, Information Technology, or Equivalent, or 13 total years of experience in lieu of a degree

Nice to Have:

• Experience with the ServiceNow ticketing system
• VA Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2