Overview
On Site
Contract - W2
Skills
Operating Systems
desktop hardware
smartphones
and printers
Job Details
Key Responsibilities to include but are not limited to:
- Deliver world-class IT support to onsite and remote end users
- Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services
- Provide smart hands support for network and voice services
- Provide recommendations regarding new technologies to better support all executives, and users
- Perform regular walkthroughs to provide proactive support to high visible individuals
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming requests in a timely manner including occasional after-hours support.
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Present the facts transparently to promote collaborative solutions
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.