Overview
Skills
Job Details
We're seeking a skilled IT Support Technician to join a dynamic Appleton-based team. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands-on technical work. The focus will be on provisioning, configuring, and supporting end-user hardware and software, with a strong emphasis on Level 2 and 3 support.
What You'll Do:
- Set up and image laptops and thin clients for new and existing users
- Diagnose and resolve hardware and software issues across a variety of platforms, including: Windows operating systems, Microsoft 365 applications (Teams, Outlook), Cisco VPN and network connectivity, Active Directory permissions and group access
- Manage a steady flow of Level 2/3 support tickets
- Assist with hardware replacements (e.g., monitors) and general device troubleshooting
- Conduct onboarding tech checks and workstation setups for new hires
- Contribute to internal documentation and knowledge base development
- Offer guidance and informal mentorship to junior team members
- Step in to assist with broader service desk needs as required
What You Bring:
- Proven experience imaging and deploying laptops (Lenovo preferred)
- Strong troubleshooting skills with Windows OS and Microsoft 365 tools
- Familiarity with VPNs, thin client environments, and remote support
- Hands-on experience with Active Directory and user access management
- Ability to work independently with minimal supervision or ramp-up time
Preferred Background:
- 2+ years in a technical support or IT hardware role
- Comfortable navigating a high-volume ticketing environment (Jira experience a plus)
- Previous exposure to environments where onsite IT support is focused on technical resolution
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future