Process Engineer 4

Job Title: Process Engineer 4
Duration: 6 Month contract; chance to extend/convert to full time.
Location: Charlotte, NC (HYBRID)
Pay: $60/HR
Industry: Financial

Required Qualifications:

• 4+ years of experience
• Communication skills
• Powerapp experience is highly preferred.
• Microsoft office (macros would be good but not needed in Excel)

Job Responsibilities:

• Support complex incident and problem management for Commercial Banking Operations (CBO)
• Be responsible for communicating to a broad audience about risk events to ensure CBO is compliant with Enterprise policies related to event management and operational loss reporting
• Analyze, document and communicate root cause, resolution and preventative actions
• Partner closely with CBO managers and senior leaders, as well as Risk and Control teams
• Perform analysis of data collected through incident escalations and produce reporting based on needs of business partners
• Incident reports may get communicated up to higher level executives
• Communication is very important so that reports can be executive facing and also properly describe the nature of the incident.