IT & Helpdesk Support Coordinator (EM6990)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

Samsung SDS America, Inc. is looking for Warehouse IT & Helpdesk Support ensures coverage of any IT related items for continuous site operation, troubleshoot IT issues, network and computer support, utilizing additional Headquarter IT support.

To learn more about Samsung SDS America, Inc. please visit ;br>
Responsibilities:

• Support Head quarter's annual asset audit
• Support IT daily operations & W/H support of network issues
• Follow up system maintenance
• Support trouble shooting of personal computer and network printers
• Manage phone system and communication system support
• Support and manage security related access card or equipment
• Support RF Gun management
• Support new hire setup : PC & work station
• Support operations IT related issues
• Support Helpdesk application management
• Manage user accounts, passwords, updates and resets
• Support troubleshooting all hardware, software and network issues
• Escalate issues to 2nd and 3rd level support teams
• Manage all electronic assets in the warehouse
• Provide regular reports to the Head of Team
• Any additional IT-related issues
• Provide IT support for various locations including PA, GA, FL, and others if needed

Requirements

• High School Diploma or GED required
• 2+ years of progressive experience as IT & Helpdesk Support or equivalent experience in warehouse systems (hardware and software) support setting with proven Tier 1 IT Support
• Knowledge of IT principles, concepts and methods
• Strong organizational skills
• Reliable and analytical, problems solver and thinker
• Great interpersonal skills
• Positive mindset, attention to detail and accuracy
• Self-motivated and responsible in work
• Build relationships, client service and support
• Integrity, adaptability, and flexibility in role
• Ability to manage multiple assignments and meet deadlines
• Ability to Travel: up to 20 % in U.S.
• Required to work On-Site: 705 S. Church St #301, Hazleton, PA 18201 (Onsite)

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.