Overview
On Site
Full Time
Skills
Business Data
Bridging
Business Process
Workflow
Dashboard
KPI
Data Validation
Testing
Acceptance Testing
Collaboration
Change Management
User Stories
Test Scripts
Data Governance
Accessibility
Process Optimization
Training
Knowledge Transfer
Information Systems
Business Administration
Business Analysis
Systems Analysis
ITIL
IT Service Management
Reporting
Analytics
Configuration Management Database
Data Structure
Data Analysis
Visualization
Microsoft Excel
Microsoft Power BI
SQL
Communication
Documentation
Stakeholder Engagement
Analytical Skill
ServiceNow
IT Asset Management
IT Operations
Agile
SAFE
JIRA
Microsoft Azure
DevOps
Section 508
Regulatory Compliance
FISMA
FedRAMP
SAP BASIS
Law
FOCUS
Job Details
Job Description
ECS is seeking a ServiceNow Business Data Analyst to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.
ECS is seeking a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization initiative. This role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes. The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the ServiceNow platform.
Responsibilities:
Required Skills
Desired Skills
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking a ServiceNow Business Data Analyst to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.
ECS is seeking a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization initiative. This role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes. The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the ServiceNow platform.
Responsibilities:
- Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
- Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
- Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
- Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
- Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
- Assist with testing, UAT coordination, and change-management documentation.
- Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
- Support compliance with federal data governance, security, and accessibility standards.
- Provide ongoing support for process optimization, training, and knowledge transfer.
Required Skills
- Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
- 7+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
- Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
- Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
- Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).
- Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
- Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.
Desired Skills
- ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA).
- Experience with ServiceNow ITAM, ITOM, or HRSD modules.
- Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps.
- Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.