Overview
On Site
USD 20.00 - 25.00 per hour
Contract - W2
Contract - Independent
Skills
Financial Services
AV
Venture Capital
Access Control
Event Management
Management
Organized
Customer Service
Technical Support
Human Resources
Presentations
Consumer Electronics
Cabling
Service Level
Audiovisual
BMC Remedy
Videoconferencing
QA Management
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are offering a permanent employment opportunity for a Technical Support Analyst in the Financial Services industry, based in New York, New York. In this role, you will be primarily engaged in providing on-site support for electronic communication systems, including audio-visual and video conferencing systems, in a meeting room environment.
Responsibilities
Operate and troubleshoot a variety of audio-visual and video conference systems to ensure optimal performance and minimal downtime.
Accurately diagnose and resolve issues regarding AV, VC, AC, and TP systems.
Regularly liaise with internal partners to gather feedback and implement customer-driven updates to our tools.
Provide timely and courteous responses to all customer requests for assistance and support within defined service level agreements and contractual time frames.
Oversee the general tidiness, cable management, and safety of the service area and meeting rooms, consistently maintaining high standards.
Ensure all systems are fully functional, coordinating with other personnel or departments for troubleshooting as necessary.
Support event management through the correct operation and maintenance of display and presentation technologies.
Process and manage customer-related administrative tasks in an efficient and organized manner.
Monitor customer accounts and take appropriate action when necessary.
Requirements
Proficiency in providing high-quality Customer Service
Proven experience in Technical Support
Knowledge and experience in Human Resources (HR) Administration
Ability to deliver effective Presentations
Familiarity with About Time software
Strong skills in Troubleshooting various technical issues
Ability to work effectively with Partners
Knowledge of Consumer Electronics
Understanding of various tech Frameworks
Experience in providing Onsite support
Practical skills in Cabling
Proficient in Diagnosing Problems
Understanding of Voice technologies
Understanding and adherence to Service Level Agreements
Knowledge of Contractual agreements and their implications
Proven ability in Diagnosis of technical faults
Ability to work within specified Time Frames
Knowledge of Audio Visual technologies
Experience with Remedy software
Proficiency in Video Conferencing technologies
Ability to identify and resolve Faults in technical systems
Understanding of CONTROL-SYSTEMS
Experience in QA Management
Knowledge of various Support Services
Familiarity with Communication systems
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a permanent employment opportunity for a Technical Support Analyst in the Financial Services industry, based in New York, New York. In this role, you will be primarily engaged in providing on-site support for electronic communication systems, including audio-visual and video conferencing systems, in a meeting room environment.
Responsibilities
Operate and troubleshoot a variety of audio-visual and video conference systems to ensure optimal performance and minimal downtime.
Accurately diagnose and resolve issues regarding AV, VC, AC, and TP systems.
Regularly liaise with internal partners to gather feedback and implement customer-driven updates to our tools.
Provide timely and courteous responses to all customer requests for assistance and support within defined service level agreements and contractual time frames.
Oversee the general tidiness, cable management, and safety of the service area and meeting rooms, consistently maintaining high standards.
Ensure all systems are fully functional, coordinating with other personnel or departments for troubleshooting as necessary.
Support event management through the correct operation and maintenance of display and presentation technologies.
Process and manage customer-related administrative tasks in an efficient and organized manner.
Monitor customer accounts and take appropriate action when necessary.
Requirements
Proficiency in providing high-quality Customer Service
Proven experience in Technical Support
Knowledge and experience in Human Resources (HR) Administration
Ability to deliver effective Presentations
Familiarity with About Time software
Strong skills in Troubleshooting various technical issues
Ability to work effectively with Partners
Knowledge of Consumer Electronics
Understanding of various tech Frameworks
Experience in providing Onsite support
Practical skills in Cabling
Proficient in Diagnosing Problems
Understanding of Voice technologies
Understanding and adherence to Service Level Agreements
Knowledge of Contractual agreements and their implications
Proven ability in Diagnosis of technical faults
Ability to work within specified Time Frames
Knowledge of Audio Visual technologies
Experience with Remedy software
Proficiency in Video Conferencing technologies
Ability to identify and resolve Faults in technical systems
Understanding of CONTROL-SYSTEMS
Experience in QA Management
Knowledge of various Support Services
Familiarity with Communication systems
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.