IT Support Specialist

IT Support Specialist

Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services.

This is a full-time position based in our offices in New York City. Visit the Simons Foundation career page at to learn more.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Fulfill technology support requests from foundation staff
• Respond to help desk tickets
• Configure and deploy Macs
• Troubleshoot hardware and facilitate repairs (primarily Apple)
• Manage cloud accounts and software licenses
• Test and deploy software
• Carry out basic networking requests
• Engage in relevant training and educational activities
• Perform any other duties or tasks as assigned or required

MINIMUM QUALIFICATIONS

Education

• Bachelor's degree in information technology, computer science or related field or equivalent experience
• Apple Certified Macintosh Technician (ACMT) or willingness to get certified

Desired Experience

• 2-3 years of experience with Mac troubleshooting and support
• Experience with macOS MDM solutions such as Jamf
• Experience administering and supporting Google Workspace, Dropbox and Office 365
• Familiarity with Microsoft Azure or other identity management/SSO platforms

Related Skills & Other Requirements

• Familiar with the command line interface
• Ability to troubleshoot iOS devices
• Detail-oriented and responsive to requests
• Patient, friendly and willing to find reasonable solutions
• Excellent interpersonal, verbal and written communication skills
• Exceptional customer service skills
• Ability to lift 30-40 lbs

COMPENSATION AND BENEFITS

• The full-time annual compensation range for this position is $65,000 to $80,000 depending on experience.
• In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.

THE SIMONS FOUNDATION'S DIVERSITY COMMITMENT

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.